What is a Tailwise Parent Consultation Call?
We’ve created the Tailwise Consultation Call to help anyone who is searching for a new puppy - whether they be first-time puppy parents or experienced dog owners.
The Tailwise Dog Parent Consultation is a 30 minute call that sets you up with the foundational knowledge and know-how for getting a puppy the most responsible way.
The call takes place over Zoom with one of our friendly dog experts who are experienced dog owners and breeders themselves. They have extensive knowledge of health standards and dog welfare, as well as invaluable advice about buying and raising a puppy.
How can I book a Consultation Call?
The easiest way to book a Consultation Call is through your Tailwise dashboard [link]. In the top right corner, you’ll see a button labelled “Book Consultation” which when clicked, will allow you to pick a date and time that suits your schedule.
When booking, you’ll also have the chance to let us know if you have any questions or if there are any particular topics you’d like to cover - see more about what’s covered below.
After you’ve booked you’ll receive a Consultation Call confirmation via email containing your Zoom video call link as well as reminders via email and text.
1. Ensure you Install Zoom before your call - this is the software you need to join the video call link.
2. If you're unsure how to join a Zoom call take a look at this 1 minute official video from Zoom.
3. On the date/time of your Consultation Call, click the Zoom link in your confirmation email to join the video call.
What’s covered on the call?
A Tailwise consultation provides key foundational puppy buying advice, giving you the confidence and know-how to buy a puppy in the most responsible manner (scam free). It will be led by one of our in-house experts.
You’ll also be given the chance to submit any specific topics you want to cover in advance as part of the call booking process:
The core topics covered on the call are:
Choosing the right breed for your situation and lifestyle
An overview of health tests and what they mean
Insights into finding a responsible breeder
Tips on what to do and ask a breeder once you meet them to avoid the worst-case scenario
How to find the best vets, groomers, trainers, and other professional services to help you raise your puppy right.
How much does it cost and how do I pay online?
A Tailwise Consultation Call costs £39.99 and we ask that you pay at the time of booking.
When you book your time slot you’ll be redirected to a third-party payment provider called Stripe which is fully regulated and encrypted. They provide industry-leading TLS 1.2 encryption to keep all of your data secure & private.
What if I need to cancel?
You can cancel or rearrange your consultation up to 3 hours before the start time for a refund (or no additional charge). No refund will be provided for cancellations or rescheduling within 3 hours of the consultation start time.
If you need to cancel or rearrange your consultation please let us know as soon as possible.
If you’d like to book a Consultation Call with a Tailwise expert, head over to your dashboard now to find a convenient time for you.